Soft Landings Service

Transitioning from development to operations is a quick yet complex process. Those complexities can lead to significant bottlenecks, even for the most well-equipped management teams. Falling just one step behind in building system maintenance during the initial months is enough to create additional challenges as you play catch-up and implement temporary measures to handle unexpected maintenance problems.

Common handover headaches:

  • Unidentified assets – it’s impossible to manage systems correctly if you’re unaware of them
  • Invalidated warranties – you’re bound to run into a brick wall when chasing warranty coverage after a takeover
  • Poorly designed equipment – if the equipment isn’t optimal for the site, it’ll need replacing
  • Key assets that haven’t been maintained – systems like generators and water tanks need regular inspections to ensure they meet compliance and remain fully operational
  • Statutory non-compliance – most buildings have statutory compliance hurdles, which can be missed without the correct oversight
  • Overpriced or poorly written service contracts – standard service contracts from providers vary and typically don’t contain warranty support, key performance indicators or satisfactory service level agreements

Just one of these issues is enough to cause major headaches and dent operations.
Moreover, it’s not uncommon to encounter several problems at once when taking over a building.

As a result, management companies can spend significant revenue firefighting unforeseen issues. Beyond that, you’ll spend less time managing the building and helping residents.

Safe, soft landings

With Fjeld Consulting’s Soft Landings, you can take over buildings without encountering roadblocks. Begin the process with a clear and consolidated asset register, including statutory compliance requirements and recommended scope of work, so everyone knows where they’re at.

Our enhanced mobilisation service closes the gaps on traditional mobilisation, covering asset tracking and equipment maintenance for the entire property.

Fjeld Consulting Soft Landings equips management teams with an array of tools, such as:

  • Standardized Service Agreements
  • Digital asset registers
  • Supplier maintenance asset real-time tracking (SMARTT)
  • Planned preventative maintenance contracts with competitive rates purchased with our bulk buying power
  • Enhances service level agreements and KPIs to monitor and manage vendor performance
  • Property portal and business intelligence reporting
  • Digital contract database

We use our buying power, extensive experience and refined processes to ensure maximum value during the critical first years of a new development.

Additionally, Fjeld Consulting will help manage the enhanced mobilisation for the initial 12 months following handover, acting as a natural point of contact for service providers and management personnel. As a result, the process stays on track and runs smoothly.

What does that mean for your team?

Timeline:

PRIOR TO PRACTICAL COMPLETION:

  • Collect client contract entity, contact information
    for key decision makers, site data and preliminary
    budgetary data.
  • Agree to the Standard Service Agreement
  • Agree to scopes of work (e.g. SFG20 Best Practice or
    statutory only)
  • Gather warranty dates and/or defects and liability dates
  • Ensure O&M manuals are ready and available for asset register creation
  • Agree on SLAs and KPIs

UPON PRACTICAL COMPLETION:

Weeks 1-4
  • Create and deliver the asset register; assets tagged, floorplan summaries and data uploaded to SMARTT app (if required)
  • Create and agree on Scopes of Work
Weeks 4-8
  • Market-test vendor engagement
  • Collect NDAs and Pre-qualification status
  • Approve and finalise participant vendors once documentation is collected
Weeks 8-12

FM Tender Stage

  • Send bid documentation out to vendors for completion
  • Schedule any required site visits
Week 13-14
  • Conduct vendor interviews and bid evaluations
Week 15
  • Complete a qualitative and quantitative assessment of returned bids
  • Cross-check with operational budget projections
  • Make final vendor recommendations
Week 16-18
  • Execute and mobilise new contracts
  • Manage old vendor relations and send termination / rejection letters
Week 19-52

Ongoing Vendor Relationship Management

  • Vendor and client access to regularly maintained reporting portal
  • Track and maintain all comprehensive third-party reports
  • Establish and monitor new quarterly KPIs for vendors
  • Manage all new vendor relationships and escalations
  • Layer in Soft FM Services if required (e.g. Common area cleaning, landscaping)

Set your properties up for long-term operational excellence and get started with Soft Landings.

“Fjeld Consulting goes above and beyond for me, solving latent defects that I couldn’t do alone. I’m budgeting the Soft Landings package into all of our start-up budgets now!”

Laura-Jayne Canneman, Director of Operations,

Outpost Management