Taking over a property with sub-optimal data and limited reporting availability can highlight several pain points.
Even the best management teams are coming up against roadblocks if they don’t have the necessary information to make intelligent decisions to maximise a building’s capabilities.
From large-scale acquisitions to single properties, Fjeld Consulting has spent more than two decades optimising costs at a wide variety of new and existing properties.
Ops Ready is our latest product designed for acquisitions or properties that previously operated without the right tools.
WHAT WE DO
DATA DEVELOPMENT
We implement an Ops Ready strategy to assist in developing a data platform for any acquired property or site with a lack of data or consolidated organisational oversight.
SET THE STAGE
Ops Ready sets the stage for long-term management success, starting at any point in the life of an existing property already in operation.
CENTRALISE PROCUREMENT
By using extensive buying power, years of experience and refined processes, we centralise procurement and reporting to ensure your property operates at its best.
OPS READY FEATURES
ASSET SURVEY
A strong asset register lays the foundation for establishing the correct maintenance levels and ensuring ongoing compliance to keep your building optimally operational.
What we do
Identify and tag all major building system assets
Where available, identify assets and match them to O&M manuals using our assets intake app
Planned preventative maintenance (PPM) contracts
Data is vital for understanding how your building operates and where improvements can be made. We centralise all building data in one place, so it’s accessible to your team online 24/7 for more transparency.
What we do
Asset library, service contracts, budgets, vendor KPIs, maintenance tickets and security incident reports are available via our BI (Business Intelligence) portal
Our BI is housed online and is accessible by any member of your team to provide management operations with clear insights
Centralised reporting
We leverage our expertise and industry best practices to develop a tender plan to optimise your service contracts based on the specific needs of the actual system assets at the property.
What we do
Create bespoke service contract templates and scopes of work based on your consolidated asset register information
Leverage relationships and buying power to ensure you don’t overpay for maintenance contracts
Contracted PPM visits are loaded, budgeted and tracked by asset IDs
KPIs and SLAs are all digitally tracked, recorded and enforced
Ancillary income
We tap into our strategic procurement experience and national vendor base to leverage industry scale and create layers of ancillary income for your properties.
What we do
Rebate and marketing agreements
Concierge services
Utility marketing and void management
Vending options
OPS READY LEAVES YOUR TEAM IN COMPLETE CONTROL OF ONGOING OPERATIONS…
HOW LONG DOES IT TAKE?
Project plans take approximately 24 weeks to complete.
WEEKS 1-8
- Audit, collect and collate key project information, including current service contracts, service providers, relevant service dates and financial records
- Asset register creation and delivery: assets tagged, floor plan summaries and data uploaded to SMARTT app (if required)
- Create a service gap analysis based on pre-existing contracts
- Financial analysis: current spend re-mapped into predefined procurement lots and compared to market spend
- Approve a Standard Service Agreement
- Approve SLAs and KPI templates
- Create Scopes of Work
WEEKS 9-16
- Agree the tender plan and bid-evaluation methodology
- Market-test vendor engagement and gather NDAs and pre-qualification status
- Finalise FM tender documents
WEEKS 17-24
- Execute FM tender, send and receive documents, analyse returns
- Interview, score and rank
- Provide final vendor recommendations
- Award, execute and mobilise all new contracts
WEEKS 25-52
- Ongoing vendor relationship management
- Create and maintain a reporting portal for vendor and client access
- Track and present all third-party party reports
- Track and report quarterly vendor KPIs
- Manage vendor relationships and escalations
- Layer in Soft FM Services if required (e.g., window cleaning, waste hauling, energy brokering, common area cleaning, security guards, pest control, turn services, ancillary income producing agreements)
GETTING OPS READY
The 12-month Ops Ready service establishes comprehensive asset registers, service contracts, budgets and reporting.
Ops Ready leaves your team in complete control of ongoing operations and with a full understanding of property service needs.
Set your properties up for long-term operational excellence and get started with Ops Ready.
OPS READY INSIGHTS
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