How to Change
your Managing Agent

Let us guide you through the process

If you find yourself dealing with an inefficient managing agent you may have experienced:

  • Subpar customer service
  • Inadequate or unclear financial management
  • A lack of expertise in building maintenance
  • Unjustified service charge expenses, or
  • Insufficient communication and transparency

You’re not alone. These are common challenges faced by many, however, there are solutions available. At Fjeld Consultants, we understand these challenges and are here to help you navigate them. Our knowledge and support can help you tackle these problems and ensure your property receives the excellent management it deserves.

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Our Step by Step Guide

How to Change Your Managing Agent

At Fjeld Consulting, we know you want to feel secure about your property. Managing your managing agent shouldn’t be a full-time job. That’s why we made a guide to help you find and appoint the right managing agent for you and your building.

Assess & Understand

We carefully examine your existing management contract and work closely with you to understand your current needs.

Smooth Termination

We determine the best way to end the current contract and offer expert advice on suitable timelines for a smooth transition to a new managing agent, customised to your specific needs.

Streamlined Paperwork

We assist you in giving official notice and walk you through the process of getting all necessary paperwork and documentation, ensuring a smooth transition to your new managing agent.

Find the Perfect Fit

We manage the tendering process for a new managing agent, leveraging our expertise to identify the best candidates. Furthermore, we offer valuable insights on contract terms to ensure the agreements clearly state your goals and expectations.

Seamless Handover

We handle the exchange of completion paperwork with efficiency and professionalism. Moreover, we can oversee the handover of accounts and finances, ensuring a seamless transition to your new managing agent.

With Fjeld Consulting, changing your managing agent becomes a well-organised and hassle-free experience. Trust us to handle the process, allowing you to focus on other important aspects of life.

Why Fjeld Consulting?

Unlike managing agents and law firms, our independence allows us to prioritise your best interests.

As procurement specialists, our primary focus is to secure the most suitable block managing agent for your specific requirements. There’s no hidden agenda – our sole responsibility is to diligently identify the ideal managing agent for you.

Here’s how we do it:

  • Leverage our property management contacts and full tendering process to find the perfect fit Managing Agent for your property.

  • Searching through online resources and evaluating multiple pitches to find the appropriate block managing agent can be a challenging and time-consuming task. Take advantage of our streamlined process to identify the right service level at the optimal price.
  • Understand your current managing agent’s contract well and negotiate it effectively with our team’s expert guidance.
  • Changing managing agents may bring compliance risks, but our experts can ensure a smooth process and handle any issues.

Let Fjeld Consulting guide you through the complex and time-consuming process of changing managing agents, ensuring that your property receives the quality management it deserves.

Don’t put up with a poor quality / high-cost Managing Agent. Changing your Managing Agent can result in better service at a lower rate.

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Block Managing Agent FAQ’s

If you’re concerned about your Managing Agent’s performance or if an outdated contract doesn’t meet your property’s needs, it might be time to consider switching. Fjeld Consulting can offer personalised guidance, whether you’re choosing new candidates or renegotiating contracts.

Our efficient process ensures a new Managing Agent understands your concerns and meets your requirements. We’ve helped residents pick new agents for properties ranging from 50 to 700 flats.

We get that Boards of Directors might not be experts, especially in unfamiliar areas, so we work with them closely. We use our legal and property management knowledge to check how well your current Managing Agent is doing, understand what you need, talk to possible new agents, conduct interviews, and look at proposals. This helps us provide you with informed advice.

We also assist in planning and documenting a smooth transition. Let Fjeld Consulting guide you through the process of changing managing agents, ensuring your property gets the quality management it deserves.

Managing Agents bear the responsibility for fulfilling the obligations stated in their contracts. Contracts should generally adhere to the guidelines set by ARMA (Association of Residential Managing Agents).

ARMA provides Managing Agents with a strict framework for delivering excellent service and ensuring that buildings under block management follow all relevant laws.

The duties of Managing Agents encompass overseeing the security, maintenance, and overall management of your building. While locating a Managing Agent that adheres to ARMA’s standards is not particularly challenging, determining whether an agent will meet your specific requirements can still be a complex task.

Though not required by law, it’s common for a Board of Directors to hire a Managing Agent to handle the complex task of overseeing a block property.

Residents may forget that Managing Agents are accountable to property leaseholders or freeholders, not the other way around.

Service charges cover not only managing body expenses but also fees for contractors and service providers.

If freeholders discover their chosen managing agent isn’t meeting contract obligations, they can switch to a new agent.

Over time, property needs change, so consider switching if the original contract no longer meets expectations.

Managing agents play a crucial role in block management, greatly affecting residents’ experiences.

Many residents in block-managed properties often perceive changing the managing agent as a complex, time-consuming, and expensive process – it doesn’t have to be that way.

At Fjeld Consulting, we have extensive experience helping residents switch managing agents. Our experts can interview, compare, and assess potential agents to ensure you get the best contract and service for your property.

We’ve seen residents face problems with an ineffective Managing Agent, impacting building security and overall appearance. For example, a faulty lock system allowed unauthorised access, compromising security. Inadequate landscaping led to the loss of plants, diminishing the value of flats.

The previous Managing Agent neglected responsibilities, contributing to the block’s poor condition. Not following safety rules is another reason to think about switching, a trustworthy agent ensures legal compliance and safety adjustments.

Your Managing Agent should assist in resident management and dispute resolution. If you doubt their effectiveness, it’s time to consider a switch.

UK leaseholders have a legal right called the Right to Manage (RTM), allowing them to manage their property instead of the landlord or existing agent. To qualify for RTM, leaseholders must meet specific criteria, including having the minimum number of participating leaseholders, a defined proportion of non-residential premises, and a specified number of flats in the building.

The RTM process involves creating a Right to Manage Company (RTM Company), which takes over tasks like maintenance, collecting service charges, appointing agents, and making property-related decisions. Following legal procedures outlined in the Commonhold and Leasehold Reform Act 2002 is crucial.

RTM gives leaseholders more control and involvement in decision-making, potentially improving service quality. It’s advisable to seek professional advice when thinking about using the Right to Manage.